Overview

We value your privacy, we are committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness.

This privacy Policy describes how Critiview collects and processes your personal data through the usage, disclosure on Critiview websites and applications that are referenced in the privacy policy.

This Privacy Policy applies to all Personal data processing activities carried out by us, across platforms, websites, and departments of Critiview.

To the extent that you are a customer or user of our services, this Privacy Policy applies together with any terms of business and other contractual documents, including but not limited to any agreements we may have with you.

This Privacy Policy and our Cookie Notice also apply to you if you visit our website even though you are not a relevant user, customer, or stakeholder of our services.

By using the Service, you agree that we may gather, use, and disclose personal data about you in the ways outlined in this Privacy Policy. For your convenience, we might translate this privacy statement into different languages. However, any discrepancies between the various versions will be settled in a way that favors the English version that is readily available, meaning that English language takes precedence.

Terms we use in this policy

When we say “Critiview”, “we”, “our”, or “us”, we mean Critiview LLC, (No 10, Mosafuneto Area, Oloruntoba Estate, Ilepa via Ifo, Ogun State, Nigeria) which is the entity responsible for processing your personal data. When we say “website” or “platform”, we mean all of Critiview’s websites and applications.

Third-parties and third party websites

Although there may be links to other websites on some of our platforms, this does not imply that we support other websites. Because these third-party websites' methods for gathering, managing, and processing personal data may differ from ours, we advise you to study their privacy policies. Third-party websites and other services not owned or managed by Critiview are not covered by this privacy statement. Any systems, activities, and procedures used in the Critiview environment that process personal data are covered by this privacy statement. In connection with data analytics and advertising campaigns, we might give third parties access to some non-identifiable, de-identified, or aggregated information we collect from or about you. Additionally, we may or may not be advertising with the businesses on Critiview with whom we share the information outlined below. Critiview may obtain data from third parties that would allow us to locate and get in touch with local Business representatives. These collected data may be utilized for the reasons outlined in later part of this Privacy Policy, along with additional data that Crtiview obtains from or about you. We reserve the right to modify this Privacy Policy at any time, and when required by law, we will notify you of changes to this Privacy Policy.

What is personal data, why do we collect it, personal data that we collect and how we collect personal data?

Personal Data is data that can be used to identify you directly or indirectly, or to contact you (“Personal Data”). The Privacy Policy covers all Personal Data that you voluntarily submit to us. We collect your Personal Data for the primary purposes of rendering you the Services. We may also use your Personal Data for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

Upon creating a Critiview user account, posting a review, setting up a business account on your Business's behalf, or utilising our platform in any other way, we might gather and handle the following personal information about you:

• 1. Contact information: Your name, email address, and any other contact information you might occasionally give us.

• 2. Device and location data: Your IP address, browser settings (including language, time zone, and kind of browser), and location.

• 3. Details about your user account, including your preferred language, location, photo, and password.

• 4. Details about your business account, including your password, name and/or domain, and any additional information you decide to include in your business profile, such the services your Business provides.

• 5. Information usage and profiling: Your search history on Critiview, your usage of our platform, your interactions with our emails, the amount of time you spend on our site, the services or functionalities you use, the marketing emails you open, and the links you click are all tracked down.

• 6. Details regarding ratings and reviews, such as:

• Which business you reviewed
• Which product you reviewed.
• Whether you wrote a product review or a service review.
• The content of your review and its star rating.
• Your product images or videos (should you include them with your review).
• The address of the Business you looked at.
• The dates on which you composed your review, made any changes, or removed it.

• o In the event that you supply us with the information or documents we need to validate your experience, we will gather and handle it for the reason(s) specified in the request.

• 7. Details regarding views, favourites, and the value your review has to other people: The number of individuals who have read and found your review to be "useful." If you select "useful" on someone else's reviews, we also get data.

• 8. Details regarding reports and responses to reviews from your business account: Name, contact information, information from your business, the review you reported, the reason for the report, and the date of the report are all included in the reply to a review.

• 9. Your confirmation details:

• Details regarding the verification status of your business domain or user account (your verification badge).
• Information supplied throughout the consumer and business verification processes:

• o Your name, first and last.
• o Pictures of the files you sent in.
• o The quantity and expiration date of the documents that you filed in.

• 10. Details regarding inquiries you made on a Business's website:

• Which business was the subject of your inquiry?
• The product regarding which you posed the query.
• The question's substance.
• The day on which you posed the query.
• The Business's answer to the query.

• 11. Information obtained through the "Find Reviewer" tool: Businesses can connect with reviewers through Find Reviewer to learn more about them and their experiences. We gather any personal data you choose to give the Business, such as your complete name, contact information etc.

• 12. Preferences information: Selected preferences linked to your account, such as particular consents granted or denied, preferences for newsletters or similar emails, and cookies that save your preferences.

• 13. Communication information: This comprises emails, queries, assistance requests, feedback, and other electronic communications that we receive from you, along with any metadata (time, date, etc.) that is related to such communications.

The majority of the personal data we handle comes directly from you when you give us your information to register for an account, use our platform, or respond to marketing emails. We also collect usage and profiling data from these interactions. Examples of these interactions include posting reviews or leaving replies to reviews. When you use our services, we also automatically generate or gather information from your computer or device, such as your IP address, location, details about the device and browser you're using to access Critiview, or usage and profiling data, like how you interact with our platform or marketing emails. If you do not want to share your information, you can choose not to participate in a particular type of service or activity

Your personal information may be used by us to:

• Supply you with our services, such as showing your reviews and granting you access to your user account, our platform, and your business account on our website.

• Recognise you as a registered user each time you visit and log into our platform.

• Enhance our offerings and platform.

• Address your inquiries and offer assistance to customers.

• Forward our mails to you.

• Take part in a range of internal business activities, including data analysis, audits, fraud prevention and monitoring, and the creation of new goods and services, enhancing or changing our platform and services, spotting usage patterns, evaluating the success of our marketing initiatives, and running and growing our Business operations.

• Provide quality control training to our employees, which enables us to raise the calibre of our services.

• Where required, exercise or adhere to our own legal rights or responsibilities in relation to legal claims, as well as for compliance, regulatory, and auditing purposes. For instance, we might have to keep information if it's mandated by law, a court order, or a regulatory agency.

If you have a Critiview user account, we may also use your personal data to:

• Verify the authenticity of your reviews.

• Invite you to leave more reviews.

• Pass on a message from the business you reviewed or the business that invited you to review a service experience or a product via our platform.

• Contact you if your review is flagged by businesses or other users and, if necessary, ask you to provide documentation to verify your review or experience.

• Enforce our Terms & Conditions.

If you have a business account on behalf of your Business on Critiview, we’ll also use your personal data to:

• Notify you about a review of your Business or products you offer.

• Verify the legitimacy of your replies to reviews.

• Inform you when users provide feedback concerning your reply to a review or your report of a review.

• Enforce our Terms & Conditions.

We may also use the information in other ways for which we provide specific notice at the time of collection.

We need to process your personal data to:

• Exercise and abide by our own legal rights and obligations;

• Fulfill our contractual commitments with you or your business; and

• Run our online review platform in accordance with the law.

• Follow justifiable commercial interests pertaining to running our website and offering you our services. When we treat your personal information on the basis of a legitimate interest, we will only do so if it is pertinent, sufficient, and restricted to what is required for the intended use for which it was obtained. Of course, we'll always make sure that your rights and freedoms aren't unduly impacted by our legitimate interests.

• Where required, make, assert, or defend legal claims.

You may revoke your consent at any time by using the tools included in the relevant product feature or by getting in touch with us at support@critiview.com in situations where you have specifically given us permission to process your personal data, such as when you subscribe to our newsletters or allow certain cookies on your device. Please be advised, nevertheless, that if one of the other above-mentioned legal basis may be used to support our continued processing of your information, we may be permitted to do so. You have the right to request that we restrict the processing of your personal data or to object to the way that we use it. Please refer to "Your rights" below for further information.

Your personal data on Critiview as an Individual

We post your reviews on our site so that other users can learn about your interactions with particular Businesses. Other users of our platform will be able to see your username, your location (country), all of the reviews you have written (including the products and locations you have reviewed, as well as any images or videos you have uploaded of the products), and any other details you have chosen to link to your public profile when you write a review. Additionally, they may see if you have annotated other reviews as "useful."

Remember that if you use your real name as your username, it may betray your identity. We recommend that you use caution when determining which information to make available on our platform, and that you understand that depending on the level of information submitted, you may or may not be anonymous.

If you have chosen to maintain your anonymity by not using your name as your Critiview username, be warned that information from social networks can reveal your identity in part or in full, as well as identify which reviews you have posted.

Your personal data on Critiview as a Business Entity

When you create a business account on behalf of your Business, we will disclose your Business name, Business address, domain, country and other information you have chosen to connect with your Business’s public profile.

We recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.

Other information provided by you on the website, including your replies to users’ reviews about your Business, are also made available for other users of the website.

• Your personal information is shared with other websites, services, and Businesses

• Making reviews more accessible and visible is one of Critiview's primary objectives. As a result, we allow other services to display reviews that have been published on our platform, including—but not limited to—Business responses to reviews that have been posted there. As a result, more customers and potential viewers are aware of Critiview and the reviews.

• Search engines, such as Google and Bing, are examples of third-party services and businesses that may display your reviews in addition to your publicly visible user profile (or, if you have a business account on Critiview, your responses to reviews about your firm).

• Businesses that you invited to review a product;

• Businesses that you reviewed on Critiview.

• Portals for consumers and businesses, such as websites that compare prices, shopping guides, etc.

A business can link your review with their invitation if you respond to their invitation by writing a review on Critiview through our review invitation services.

Documentation that you submit us to confirm your interactions with the reviewed Business will remain private. To the extent that you request otherwise, we may provide the Business with any reference numbers, order IDs, or similar information you may have. The reviewed business will also receive the information you choose to give if you use the Find Reviewer option to reply to a message received by the reviewed business.

Other disclosures

In addition to the above, We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure:

• Protects our rights, reputation, property, or that of our users, affiliates, or the public, such as disclosures made in connection with Critiview's Consumer Alerts program; assists in preventing, investigating, or identifying potential wrongdoing in relation to the Service;

• or is reasonably necessary to comply with legal or law enforcement processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement request.

• We may share the details of your complaint with the content creator if you flag or otherwise contact us regarding content found on the Service, giving them a chance to address your concerns.

• To third parties in order for us to investigate, prevent or take action regarding suspected or actual prohibited activities, including but not limited to fraud and misuse of our platform.

• To third parties in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings).

What is the duration of our personal data storage?

• We only retain your information for as long as necessary or as long as we are compelled by law to. Whether we have an ongoing legal basis to collect it and why (such as to fulfil a contract between us, provide a service you requested, comply with legal requirements, or for our legitimate interests) will determine this. We will either erase or anonymize your data when we no longer have a good reason to keep it around so that it cannot be used to identify you. Depending on the purpose of the data, we handle it differently. However, you have the right to request that your personal data be deleted at any time (see 'Your rights' below).

• Your reviews and any other personal information you submit are stored for as long as your Critiview account is active or as long as it's necessary for us to serve you with our services. Should you decide to remove your user account, we will keep a log that contains your name, email address, and the date that the account was deleted. The log will be retained for three years. There are situations in which we must maintain certain information even after you cancel your Critiview account because of legal requirements or strong business interests. We may keep certain data for extended periods of time for a variety of reasons, such as security, preventing fraud and platform misuse, adhering to legal or regulatory requirements, and protecting our lawful business interest.

Protection of personal information

How do we safeguard your personal information?

• We take many security precautions to guarantee the privacy of your personal information. Our goal is to retain your Personal Data for as little time as necessary. We use safe systems to keep your electronic records. Only authorized personnel are allowed access to your personal data. We advise against sending any sensitive information in emails to us over the platform since they might not be encrypted.

• We constantly strive to enhance our security procedures and guidelines, and we will update this material as necessary.

Your options about your personal information

If you have a Critiview user account, you can log in at any time to view, modify, download, or remove the important personal information linked to your profile. You may also adjust your email subscription settings from this page.

Regarding the personal information we possess about you, you also have rights. These rights might be restricted, for instance, if responding to your request might expose another person's personal information or if you ask us to remove information that we are legally compelled to retain or that serves our compelling legitimate interests. You have the right to file a complaint with a data protection authority if your concerns remain unanswered. Please go to our Support's Privacy section for further details on how to accomplish that.

Access and obtain your personal information

You can access and download account-related data, such as reviews, by logging in if you have a Critiview user account. To learn more about how to accomplish that, see our Support Center's Privacy section.

For information about your personal data, send an email to privacy@critiview.com if you have a business account on the platform or if you don't have one at all.

Modification and erasure of your personal information

You may amend, delete, or alter any personal information we may hold about you via your Critiview user account if it is inaccurate or misleading, if your personal information changes, or if you would like to stop appearing on the platform. If not, you are invited to write privacy@Critiview.com to request that your information be updated or removed. For further details about erasing your data, see to "How long do we store your personal data?"

Protection of personal informationAdditional rights

• In addition to the rights mentioned above regarding your personal data, you also have the right to restrict the processing of your personal data and the right to object to its processing (especially in situations where processing is not necessary to comply with legal requirements or contractual obligations, such as when processing is done for direct marketing purposes).

• In cases where we have requested your approval, you are free to change your mind at any moment. By contacting us on support@critiview.com or by utilising the capability offered within the relevant product feature, you may revoke your consent. If you ask to withdraw your consent to Critiview processing your data, this will not affect any processing which has already taken place at that time.

Modifications to policies

• This policy may be modified from time to time. Laws, rules, and industry standards change, and we might have to adjust our services or business model to accommodate these changes. To keep you informed, we will announce any changes on this page and invite you to read our Privacy Policy.

• We will give you more notice if we make changes that significantly affect your privacy rights, for example, by email or on our platform. Once we post or notify you of the policy changes, your continued use of our platform or services will be interpreted as your acceptance and agreement to the amended terms.

Our stand as an open platform

• Because we are an open platform, any reviews you post as well as your Critiview profile will be visible to all platform visitors. They can view your location, all of your reviews, including the locations and products you've reviewed, and any product photographs or videos you've posted by visiting your profile. If you are a business user and answer to a review about your organisation, your response will be available on our site as well. Keep in mind that your level of anonymity is determined by the information you give in your Critiview profile as well as the username you choose.